Cliniserve registers tasks and patient needs digitally, prioritises them and passes them on to ward staff in a structured manner. This saves the staff double routes.
The Cliniserve patient app can be used immediately - without the need for complex integration into existing systems.
Saved per shift per employee
Happy employee
Average patient rating
The patient bell is often perceived by nursing staff as the greatest stress factor - it interrupts activities and processes, causes double walking distances and leads to the fact that nursing staff often take over service activities reported via the bell.
The Cliniserve Patient App provides an easy to use addition to the nurse call system that provides immediate, tangible relief to staff and promotes closeness to the patient.
Patients use their own smartphones or other digital devices to send requests to the nursing staff from a menu. They have the choice of installing the Cliniserve patient app or using the web app intuitively. The menu contains only those enquiries that are appropriate for your ward and is available in various languages.
The Cliniserve Patient App allows patients to communicate their wishes and needs directly to the nursing staff. The menu, which is individually adapted for each ward, makes communication very easy. Patients can thus participate in their care process and receive immediate feedback from staff on the status of their request. This is more pleasant than the uncertainty about the status that arises with light calls - even doubts as to whether a need should be reported (light calls are actually only made in an emergency) are eliminated. The automatic delegation of requests can reduce overall waiting times for the patient.
Nice side effect in election service stations: The full range of services is visible to the patient through the digital menu - the contemporary digital app offers that certain something.
Nurses ideally receive patient enquiries directly in the Cliniserve Flow app on smartphones which can be rented from Cliniserve for each ward - thanks to the flexible platform, any existing smartphones can also be used. However, use on a dashboard in the ward room is also possible.
Since the employee logs on at the beginning of the shift with his or her pseudonym, qualification and area, the requests are automatically distributed appropriately - service personnel thus take over all service requests directly. Using the function to give patients a confirmation of arrival time and to make inquiries, inquiries can be easily prioritized. Employees can take any required material, e.g. painkillers, infusions, etc., directly with them, thus saving double walking distances.
The Cliniserve nurse call system extension also helps you to distribute nurse calls digitally to staff - so staff receive all patient enquiries, of whatever nature, on one device. You can also enable automatic allocation of light calls according to area of activity. You can also benefit from load analyses based on anonymous usage analyses and, if necessary, adapt processes.
The following always applies: For emergencies and older users without a smartphone, the light call system is available as usual.
The Cliniserve patient app can be easily integrated into existing Bedside Terminals usage. This eliminates the registration step for patients, making it easier for staff to refer to the system and even more intuitive to use. In addition, you use existing infrastructure in a variety of ways and offer patients further options.
All that is required for the integration of a menu icon on the tablet user interface by the provider to call up the webapp - Cliniserve configures everything else in the backend of the Cliniserve system.
The solution can be used immediately without IT integration - all that is needed is the number of devices required and the station specified by the line via a short questionnaire. The only requirement is mobile phone reception or a usable WLAN network.
Since patients are only identified by a code via their location, no patient data is required for use.
To receive patient requests, employees use the Cliniserve Flow App.
With per station configurable menu for reporting needs
Smart information material for patients and staff
Server, configuration, support from Cliniserve
Mr. Nast-Kolb is your contact person and can find the right solution for stationary care in your institution.
+49 89 24418274
julian.nast-kolb@cliniserve.de
Arrange a non-committal online product demo. Anytime and directly on your smartphone/PC.
Hospitals do not know holidays. We know that and that's why we offer users a competent customer service - 24/7.
You receive all the improvements in our software without extra costs.
The whole offer from one source. We take care of everything: equipment for care with data connection and maintenance for a fair rental fee.
Our training team prepares everyone involved and ensures a smooth start. Of course, we also support you afterwards.