The Cliniserve products capture unprecedented data on patient behavior. In particular, it can be used to understand when and what needs patients have and by whom these inquiries are answered. The Cliniserve Dashboard makes these findings available in real time and easily accessible. This way, every customer can understand the processes and routines of his organization more easily and receive recommendations for improving them. For example, the shift schedule and the deployment of service personnel can be adapted, also beyond station boundaries. Shift routines can also be optimized to meet patient needs before they are actively articulated. The Cliniserve Dashboard can be expanded flexibly. The underlying analysis algorithms take over the data cleaning as well as the processing and using machine learning always improve recommendations also on other data sets. Data from the nurse call system is already processed, depending on the customer, in order to obtain a comprehensive picture of patient inquiries. There are no limits to the dashboard and optimization potential.